Frequently Asked Questions (FAQ)
Answers to commonly asked questions about our products, policies, and services. Find quick solutions and learn more about how we can help.
Orders & Shipping
How long does delivery take?
Most orders are delivered within 7–15 business days depending on your location. You'll receive a tracking number once your order has shipped.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and rates may vary by destination. Any applicable customs duties or import taxes are the responsibility of the buyer.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.
What do I do if my order arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we'll make it right.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please contact us to initiate a return.
How do I request a refund?
Reach out to our support team with your order number and reason for the refund. Once your return is received and inspected, we'll process your refund within 5–7 business days.
Can I exchange a product?
Yes, exchanges are available for defective or incorrect items. Contact us and we'll arrange a replacement as quickly as possible.
Products
Are your humidifiers and diffusers safe to use with essential oils?
Our aromatherapy diffusers are designed for use with water-soluble essential oils. Always follow the product instructions and avoid using undiluted oils directly in the water tank.
What is the warranty on your products?
Most of our products come with a 1-year manufacturer warranty against defects. Please refer to the individual product page for specific warranty details.
How do I clean and maintain my diffuser or humidifier?
We recommend wiping the water tank with a soft, damp cloth weekly and doing a deeper clean monthly using a small amount of white vinegar. Always unplug the device before cleaning.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and more. All transactions are secure and encrypted.
How do I apply a discount code?
At checkout, enter your discount code in the "Discount code" field and click Apply. The discount will be reflected in your order total before payment.
Account & Support
How do I contact customer support?
You can reach us via our Contact page. We aim to respond to all inquiries within 24–48 hours on business days.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders, save your details, and enjoy a faster checkout experience in the future.